I ship USPS Priority so expect a speedy delivery!
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
If you are not satisfied with what you purchased, I will gladly refund your money, but I will need for you to pay to ship the item back to me. If the piece arrives to you broken, I will either refund you or send you another piece of your choice of equal value.
(Custom work currently not available as of January 2020) I am more than happy to do custom work if you enjoy my ceramics but want something more specific than what I offer. It will take a little longer to get the piece to you since the process is quite involved, but I will keep you up to date on what is happening with your order.
A little info about custom orders before placing one:
*If a drawing or mock up for the piece needs to be made, a $10 (per design) charge will be added to the total price.
*If the conversation about a custom piece lasts more than 6 back and forth messages to come to an agreement/decision, a $15 charge will be added to the final price.
*We will both agree upon a total cost, and I will post a listing for the item when everything has been agreed upon. S/H is extra
*I will add the 20 cent Etsy listing charge to your order.
*You will need to purchase the custom listing before I start making the piece.
**I am able to take a 50% deposit when I start the piece if the final cost is over $50. I will then accept the rest of the payment before I ship the piece.